Loyalty & Rewards Program
for Restaurants, Hotels & Cafés
Turn one-time diners into lifelong regulars. Points, cashback, and visit-based rewards — all built into your existing QRCrave ordering system. No app downloads, no punch cards. Plans from ₹199/month.
Reward Loyalty. Drive Repeat Visits.
Acquiring a new customer costs 5x more than retaining an existing one. QRCrave makes retention effortless.
Points-Based Rewards
Customers earn points on every order automatically. Set custom earn rates — for example, 1 point per ₹10 spent. Let customers redeem points for discounts, free items, or cashback.
Visit-Based Rewards
Offer a free dessert on the 5th visit or 10% off on the 10th. Visit tracking works automatically through QR ordering and captain app checkouts — no punch cards needed.
Cashback & Discounts
Configure automatic cashback credits or percentage discounts that apply on the next visit. Create urgency with expiry dates and minimum spend thresholds.
Customer Intelligence
QRCrave builds rich customer profiles — order history, favorite items, dietary preferences, visit frequency, and average spend. Use this data to craft targeted offers.
Phone-Based Loyalty
No app download or loyalty card needed. Customers log in with their phone number via OTP. Their points, rewards, and order history follow them across every visit.
Retention Analytics
Track which rewards drive the most repeat visits. Measure customer lifetime value, churn rate, and reward redemption patterns from your analytics dashboard.
Launch Your Loyalty Program in 4 Steps
Zero setup friction for you and your customers. Loyalty is built right into the ordering experience.
Design Your Program
Choose your reward type — points, visits, cashback, or a combination. Set earn rates, redemption values, and reward tiers.
Customers Auto-Enroll
Every customer who places an order with their phone number is automatically enrolled. No signup friction, no app downloads.
Rewards Accumulate
Points and visit counts update automatically with every order. Customers see their balance when they scan your QR code or open your menu.
Redeem & Repeat
Customers apply earned rewards at checkout. You track which rewards are driving return visits and optimize your program over time.
Customer Intelligence Built In
QRCrave automatically builds rich customer profiles that power personalized loyalty and smarter marketing.
Order History
Complete order history with dates, amounts, and items — accessible with one tap.
Top 20 Favorites
Auto-tracked most-ordered items per customer for instant reorder suggestions.
Dietary Preferences
Veg, non-veg, or mixed — inferred automatically from ordering patterns.
Visit Frequency
Preferred days and times tracked to optimize promotional timing.
Lifetime Value
Total spend, average order value, and projected CLV per customer.
One-Click Reorder
Customers reorder their previous meals in seconds — frictionless repeat ordering.
Who Uses QRCrave Loyalty?
Every hospitality business that wants repeat customers — not just one-time visitors.
- ✓Fine-dining restaurants rewarding high-value regulars with exclusive perks
- ✓Hotel F&B outlets enrolling room guests into loyalty programs during their stay
- ✓Cafés running "Buy 5, Get 1 Free" coffee programs without physical punch cards
- ✓Quick-service restaurants driving repeat visits with immediate cashback offers
- ✓Cloud kitchens building brand loyalty for virtual brands with points-per-order
- ✓Restaurant chains running unified loyalty programs across all locations
- ✓Bakeries rewarding morning regulars with loyalty-exclusive early bird pricing
- ✓Catering businesses offering volume-based loyalty discounts for repeat clients
The Numbers Speak
Why investing in customer loyalty pays off for restaurants, hotels, and cafés.
5×
Cheaper to retain than acquire a new customer
67%
More spent by repeat customers vs. new ones
80%
Of future revenue comes from 20% of existing customers
25%
Average increase in order value with loyalty programs
Start Building Customer Loyalty Today
Join 1,200+ restaurants, hotels, and cafés growing their repeat customer base with QRCrave. Start your free 14-day trial — no credit card needed. Plans from ₹199/month.
Frequently Asked Questions
A loyalty program rewards customers for repeat visits with points, cashback, free items, or discounts. QRCrave's upcoming loyalty feature will track customer visits and spending automatically through QR ordering.
Customers earn rewards with every order. The accumulated points or cashback give them a reason to return to your restaurant instead of trying competitors. Loyalty programs typically increase repeat visit rates by 20-30%.
Visit-based rewards (free dessert after 5 visits), points per rupee spent, cashback (Rs 50 off on orders over Rs 500), birthday specials, and festival offers work well for the Indian restaurant market.
QRCrave is developing loyalty program functionality. It will integrate with QR ordering to track customer visits and spending automatically. No separate app needed for customers.
Yes. QRCrave's approach uses QR-based tracking. Customers scan the same QR code they use for ordering. Their visits and spending are tracked automatically in the browser.
Restaurants with loyalty programs typically see 15-25% higher revenue from repeat customers. Loyal customers also spend 67% more per visit than new customers.
Yes. When the feature launches, you will be able to set your own reward rules: points per rupee spent, redemption thresholds, special offers, and expiry periods.
Yes. Direct loyalty rewards encourage customers to order from you directly instead of through Swiggy or Zomato, where they earn platform loyalty, not loyalty to your restaurant.
Yes. QRCrave's loyalty feature will show top customers by visit frequency, total spending, and reward redemption. Use this data for VIP treatment and personalized offers.
No. QRCrave will include loyalty features within existing plans. The ROI from increased repeat visits far outweighs any cost. Even a 10% increase in repeat customers significantly impacts monthly revenue.
Trusted by hospitality businesses across India
1,200+
Businesses Onboarded
8,50,000+
Orders Processed
45+
Cities Across India
4.8/5
Average Partner Rating
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