How to Set Up Contactless Ordering in One Day

Start by signing up for QRCrave and creating your restaurant profile. Upload your logo, set your cuisine type, and configure your operating hours. Next, upload your menu. If you already have a PDF or spreadsheet, the smart import tool will parse most items automatically. Set prices, mark modifiers (size, spice level, add-ons), and flag items that are temporarily unavailable. Do a complete readthrough — this is the menu your guests will see, so fix any typos or grouping issues before you generate QR codes.

Decide whether you want guests to pay at the table via the QR link, at the counter, or handled by staff from the POS. Each model works — choose the one that matches how your floor currently operates. Configure your service charge percentage, tax rules, and tip options if applicable. Set up any active promotions or combo deals that should appear in the menu.

From the admin dashboard, go to QR Management and generate codes for each table. QRCrave produces table-specific QR codes so every order is automatically tagged with the correct table number — no more confusion about which table ordered what. Download the PDF, print the codes, and laminate them or use our printable table-tent templates. Place them at eye level on each table.

Gather your team for a 30-minute walkthrough. Show them the guest ordering flow end-to-end on a phone so they understand what the customer experience looks like. Walk them through the Captain App on the server tablets — how orders arrive, how to mark them as received, and how to add kitchen notes. Cover the most common questions guests will ask: 'How do I scan?', 'Can I split the bill?', and 'What if I don't have data?'. Run a mock order so every staff member has placed at least one order through the system before service starts.

Before guests arrive, run a complete end-to-end test with a real device. Scan each table's QR code, place a test order, watch it appear in the kitchen display, mark it fulfilled, and process a test payment. Check that all printers or KDS screens receive orders correctly. Verify that item images are loading and that modifiers work as expected.

Open for service. During the first two or three hours, have one team member monitoring the ordering dashboard and ready to help any guest who gets stuck. Most guests adapt within seconds, but older guests occasionally appreciate a quick 20-second demo. By the end of the first service, your team will have the process down and the support overhead drops to near zero.